/* Simple PSA - Main Stylesheet */

/* Global styles */
body {
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
    color: #333;
    line-height: 1.6;
    background-color: #f5f7fa;
}

/* Header and navigation */
.navbar {
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.1);
}

.navbar-brand {
    font-weight: 600;
}

/* Card styling */
.card {
    border: none;
    border-radius: 0.5rem;
    box-shadow: 0 4px 6px rgba(0, 0, 0, 0.05);
    margin-bottom: 1.5rem;
}

.card-header {
    border-bottom: 1px solid rgba(0, 0, 0, 0.05);
    padding: 1rem 1.25rem;
}

.card-title {
    font-weight: 600;
    margin-bottom: 0;
}

/* Form controls */
.form-control, .form-select {
    border-radius: 0.375rem;
    padding: 0.5rem 0.75rem;
    border: 1px solid #ced4da;
}

.form-control:focus, .form-select:focus {
    border-color: #86b7fe;
    box-shadow: 0 0 0 0.25rem rgba(13, 110, 253, 0.25);
}

/* Buttons */
.btn {
    border-radius: 0.375rem;
    padding: 0.5rem 1rem;
    font-weight: 500;
}

.btn-primary {
    background-color: #0d6efd;
    border-color: #0d6efd;
}

.btn-primary:hover {
    background-color: #0b5ed7;
    border-color: #0a58ca;
}

/* Badge styling */
.badge {
    font-weight: 500;
    padding: 0.35em 0.65em;
    border-radius: 0.375rem;
}

/* Priority colors */
.priority-critical {
    color: #dc3545;
}

.priority-high {
    color: #fd7e14;
}

.priority-medium {
    color: #0dcaf0;
}

.priority-low {
    color: #198754;
}

/* Status colors */
.status-new {
    background-color: #0d6efd;
}

.status-in-progress {
    background-color: #0dcaf0;
}

.status-waiting {
    background-color: #ffc107;
}

.status-resolved {
    background-color: #198754;
}

.status-closed {
    background-color: #6c757d;
}

/* Ticket view */
.ticket-header {
    background-color: #f8f9fa;
    padding: 1.5rem;
    border-radius: 0.5rem;
    margin-bottom: 1.5rem;
}

.ticket-id {
    color: #6c757d;
    font-size: 0.9rem;
}

.ticket-title {
    font-size: 1.5rem;
    font-weight: 600;
    margin-bottom: 0.5rem;
}

.comment-container {
    margin-bottom: 1.5rem;
}

.comment-header {
    background-color: #f8f9fa;
    padding: 0.75rem 1rem;
    border-top-left-radius: 0.5rem;
    border-top-right-radius: 0.5rem;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.comment-body {
    padding: 1rem;
    border: 1px solid #f8f9fa;
    border-bottom-left-radius: 0.5rem;
    border-bottom-right-radius: 0.5rem;
}

.comment-author {
    font-weight: 600;
}

.comment-timestamp {
    color: #6c757d;
    font-size: 0.85rem;
}

.internal-comment .comment-header {
    background-color: #f0f2f5;
}

.internal-comment .comment-body {
    border-color: #f0f2f5;
    background-color: #fbfbfd;
}

/* Dashboard stats cards */
.stats-card {
    text-align: center;
    padding: 1.5rem;
}

.stats-card .number {
    font-size: 2.5rem;
    font-weight: 700;
    margin-bottom: 0.5rem;
}

.stats-card .label {
    font-size: 0.9rem;
    color: #6c757d;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

/* Customer view */
.customer-details {
    margin-bottom: 2rem;
}

.customer-name {
    font-size: 1.75rem;
    font-weight: 600;
    margin-bottom: 0.25rem;
}

.customer-type {
    color: #6c757d;
    margin-bottom: 1rem;
}

/* Utility classes */
.text-truncate-2 {
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.bg-light-hover:hover {
    background-color: #f8f9fa;
}

/* Print styles */
@media print {
    .no-print {
        display: none !important;
    }
    
    .card {
        box-shadow: none;
        border: 1px solid #dee2e6;
    }
    
    body {
        background-color: #fff;
    }
}